Congtogel Privacy Policy — User Information Protection
This Privacy Policy clearly explains how congtogel collects, uses, stores, and protects your personal information as a platform user in Malaysia. We are committed to handling your privacy with transparency and responsibility.
Last Updated: 1 January 2026
1. Information We Collect
When you register and use the congtogel platform, we collect certain categories of information to ensure our services run smoothly and securely:
Personal Account Information
This includes your full name, date of birth, email address, phone number, and identity verification details provided during registration. This information is required to verify your identity, process transactions, and meet legal compliance requirements.
Device & Browser Information
We collect technical information such as device type, operating system, browser type, IP address, and language settings. This data is used to optimise how the platform displays across different devices, including the mobile phones preferred by the majority of our Malaysian users.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM / MYR), we collect information relevant to your chosen payment method — including the account holder name and verified bank account number. We do not store full card numbers or CVV details directly; this sensitive information is handled by licensed third-party payment processors.
Usage Data & Platform Activity
We record your activity on the platform, including pages visited, games played, betting history, login times, and interactions with platform features. This data is used to improve user experience and to detect any unusual activity that may indicate a security concern.
Types of Data Collected
- Personal account information
- Device and browser data
- MYR payment information
- Cookies and session tracking
- Platform usage data
- General location information
2. How We Use Your Information
Congtogel uses the information collected for legitimate and limited purposes. We do not use your data beyond the scope stated here:
Processing registrations, verifying identities, handling MYR deposits and withdrawals, managing accounts, and providing access to all game categories on the platform.
Detecting and preventing fraud, money laundering, unauthorised access, and ensuring the platform complies with applicable legal requirements in Malaysia.
Analysing usage patterns to improve the interface, introduce new features, and tailor the platform experience to the needs of Malaysian users.
Sending important account notifications, promotional updates you have subscribed to, and customer support responses through your preferred channels.
3. Cookies & Tracking Technologies
The congtogel platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit a website.
We use three main types of cookies:
- Essential Cookies — Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled, as the platform will not function properly without them.
- Performance Cookies — Collects information on how users interact with the platform to help us identify technical issues and improve performance.
- Preference Cookies — Saving your preferences such as language, region, and display settings so you do not have to reconfigure them each time you log in.
You can manage cookie settings through your browser. However, disabling essential cookies may affect the overall functionality of the platform.
4. Data Retention, Security & Third-Party Sharing
How We Protect Your Data
Congtogel uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. This means your account information, MYR payment details, and session data cannot be intercepted by third parties during transmission.
Your data is stored on servers protected by strict access controls. Only authorised personnel may access users' personal information, and only for legitimate purposes.
We retain your account data for as long as your account remains active. After an account is closed, we keep the necessary records for the period required under Malaysian law before securely deleting them.
Third-Party Sharing
Congtogel does not sell, rent, or disclose your personal information to third parties for marketing purposes. We only share data when necessary to:
- Processing payments through licensed payment processors that require transaction information
- Complying with legal requirements or valid court orders
- Protecting the rights, property, or safety of congtogel and its users
All third-party service providers we work with are bound by confidentiality agreements and are not permitted to use your data for any other purpose.
Data Security Measures
- SSL encryption for all data in transit
- Secure servers with access controls
- Restricted data access for authorised personnel only
- Regular security audits
- Secure data deletion when no longer required
5. User Rights, Policy Changes & How to Contact Us
Your Rights as a User
As a congtogel user in Malaysia, you have the following rights regarding your personal data:
- Right to Access — You may request a copy of the personal information we hold about you at any time.
- Right to Rectification — If your information is inaccurate or incomplete, you have the right to request a correction via your account panel or customer support.
- Right to Erasure — You may request the deletion of your account and personal data, subject to applicable legal retention requirements.
- Right to Withdraw Consent — You may withdraw your consent to marketing communications at any time through your account settings.
Policy Changes & Contact Us
Congtogel reserves the right to update this Privacy Policy from time to time in line with changes to laws, technology, or business practices. The latest version will always be displayed on this page with a clearly indicated update date.
Continued use of the platform after any changes are published will be considered your acceptance of the updated policy. For significant changes, we will send a notification to your account email.
For any enquiries, personal data requests, or privacy-related complaints, please contact us at: [email protected]. You may also refer to our FAQ for additional information.
Questions About Your Privacy?
We're here to help. Reach out to the congtogel support team or check our FAQ page for quick answers on privacy policy and data security.